Many Homebuilder Association (HBA) limited warranty manuals are, obviously written by builders (and their attorneys) so the end product is often not all that easy for a homeowner to find the information they are looking for. The Web Portal is constructed with both the homeowner and the homebuilder in mind.
Many HBA limited warranty booklets are divided into topic section base on the order of construction process. I review these topics, logically separate them and re-list them in ascending, A- Z, good old alphabetical order. Take a look at the Topics Content page currently portrayed on the Web Portal (keep in mind this is the COMPLETE list:
How easy do you think it will be for a homebuyer to know where to find out about warranty coverage for her carpets? How about your receptionist? People like to take the easy way every time. First off, they have to find their copy of the limited warranty. Then they have to find the section they need. Wait…the home owner stopped at; looking for their warranty book!
The easiest thing for a homeowner to do is call your office. How much time is going to be lost before getting the call to the person who will provide the correct warranty information to the homeowner? How much more time is going to be lost when the homeowner is told “that’s not covered”?
What’s the solution? Make it easy. A web based warranty manual is better than a paper booklet because it can be accessed anywhere any time. A – Z topic listings like this partial listing make finding information easy.
