Procedure Summary

The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do not know whom to contact, email us and we will guide you.

Warranty Hours

Administrative staff: Monday through Friday, 8:00 a.m. until 4:30 p.m.

Inspection appointments: Monday through Friday, 8:00 a.m. until 4:00 p.m.

Work appointments: Monday through Friday, 8:00 a.m. until 4:00 p.m.


Contact the manufacturer directly with model and serial number, your closing date, and description of problem. Refer to your Appliance Service information sheet.

Emergency request

First, check the troubleshooting tips listed under several individual headings in this manual. If those tips do not solve the problem, call our office during our business hours (Monday through Friday, 8:00 a.m. until 4:30 p.m.), and we will contact the appropriate contractor for you: XXX-XXXX

After business hours or on weekends or holidays, contact the trade or utility company directly:

Electric:      Company       XXX-XXXX

Heating:     Company        XXX-XXXX

Plumbing:  Company        XXX-XXXX

Gas leak:    National Grid 1-800-892-2345

Non-emergency request

Mail, fax, e-mail, or drop off your warranty claim list at our office.

Homeowners must submit a properly completed claim form. (Appendix B in the Central New York Standards of Performance, Limited Warranty and Supplement to Contract booklet) An email containing all of the required claim information is an acceptable substitute for the claim form


Fax      XXX-XXXX

Address BUILDER Address

Email BUILDER email

Wind and Storm Damage or Other Natural Disaster

Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage.


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